“You have been very attentive to our requests, patient with our progress, and extremely responsive to problems encountered. That customer service has made a big difference in getting this going – people are impressed that you will personally visit to discuss the program, listen to questions and concerns, train staff on-site, and your staff have echoed that service. For the cost, we have a workable system that is not burdensome, that is flexible, and that enables the people performing the jobs to participate rather than hiring an additional person or staff to accomplish the tracking and documentation.”